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Do³±czy³: 05 Mar 2024
Posty: 1
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 The advantages of Customer Care Automation |
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Automating your customer service operations brings several benefits to your brand. Below we list the most important:Immediate assistance for the customer , who does not have to wait for the contact center, or wait to be contacted in the future;Availability 24 hours a day, 7 days a week . The customer can count on the assistance service at any time he wishes, at any time of the day.Preliminary assistance . Even if the Chatbot is not able to resolve the customer's problems, its intervention can guarantee a timely response and then directing the case to the human operator.Effective management of the request calendar .
The Chatbot can organize a series of support Special Data requests efficiently and precisely, thus optimizing time and resources.Economic saving . Using Chatbots allows you to significantly reduce costs, since once configured it will be able to carry out its work autonomously.Chatbot solutions for businessesHaving established the advantages you would obtain from the implementation of Chatbots, you may be interested at this point in some practical advice on the software to use to create one.We have already listed some useful platforms for building bots, in the article you find here .Here is a list of 5 more valid tools:HubSpotIt's part of the free HubSpot CRM . We recommend this tool to small and medium-sized companies looking for help managing Customer Service. Options for automation are limited to pre-set messages, repetitive question responses, and appointment booking.Bot template available in HubSpot – SourcePandorabotsIt is an open source platform for the creation and distribution of Chatbots, with a framework based on the AIML (Artificial Intelligence Markup Language) and allows the creation of conversational bots , which can be distributed across multiple channels (social media, Whatsapp, Slack, etc. ).
The platform also stands out for its progress in the creation of animated or "impersonified" bots, i.e. with an associated 3D character.ChatBotThis Chatbot generator wants to make things easy for you: on the platform it presents different templates from which you can start your bot. Furthermore, within it, in addition to creation and configuration, you can also carry out all monitoring activities.ChatBot Visual BuilderaivoAgain, the chatbots that can be created are based on conversational artificial intelligence. Among the strengths of this platform we find the versatility of integration and ease of use.
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